Phone:

(254) 708 990281

Email:

maxwell.miya@gmail.com

© Copyright 2024 Maxwell Miya | All Rights Reserved.

About Me

Transforming IT Infrastructure for Scalable, Secure, and Efficient Operations.

  • Continuous Improvement
    (100%)
  • Collaboration
    (100%)
  • Integrity
    (100%)

IT Infrastructure Architect and Operations Strategist with a decade of experience in driving digital transformation and enhancing Productivity.

9

+

Years of Experience

10

+

Projects Done

2000

+

Users Supported

Portfolio

My Latest Works

Selection of significant projects that highlight my ability to tackle complex IT challenges, delivering solutions that drive efficiency, reduce costs, and enhance security.

  • Show All
  • Hardware
  • Network
  • Security
  • Software
Services

What I Do

An overview of my core areas of expertise.

  • 01

    Server and Network Management

    Provide proactive IT management services tailored to maintain robust, uninterrupted business operations. This includes optimizing technology resources, ensuring server uptime, implementing best practices for network reliability, and regularly assessing infrastructure to maintain a secure, resilient, and agile IT environment for long-term operational success.

  • 02

    IT Support

    Deliver dependable IT support solutions both remotely and on-site, designed to swiftly resolve technical issues, reduce downtime, and keep teams productive. This includes system troubleshooting, real-time diagnostics, and tailored support packages that address the specific needs of each client to maintain smooth daily operations.

  • 03

    IT Security Management

    Establish a comprehensive cybersecurity framework to protect against evolving cyber threats. This includes in-depth risk assessments, vulnerability management, firewall configuration, intrusion detection and prevention, employee security awareness training, and proactive incident response planning. My approach ensures data security, regulatory compliance, and business continuity.

  • 04

    Cloud Integration

    Specialize in cloud integration, leveraging platforms like Azure and Google Cloud Platform (GCP) to enhance an organization’s scalability, flexibility, and data accessibility. I also provide guidance on ERP systems to streamline operations and maintain competitiveness in the digital landscape, empowering organizations to adapt quickly to changing business needs.

  • 05

    Data Backup and Restore

    Implement robust data backup and recovery solutions to protect vital business information from accidental loss, cyber threats, and corruption. My approach ensures that data remains available and secure, with systematic backup schedules, redundancy options, and rapid restore capabilities to minimize disruption and support data resilience.

What People Say

I have been lucky to build a professional relationship with Maxwell that has been mutually beneficial beyond my expectations. He managed to provide solutions for problems that would've taken days to resolve. His systematic approach allowed him to step in mid-project and lead a project team. His ability to communicate directly and clearly with every team member kept projects on track and on budget. Maxwell would demonstrate the same professionalism and expertise in any situation, and I would not hesitate to recommend him.

Esther Nyambura CISM, ITIL
ICT Officer · CEMASTE in Africa

"Ridiculously efficient" is the phrase that comes to mind when I think about Max. I had the pleasure of working with Max Silentnight Kenya. Max's ability to solve tech problems was unlike any I’ve seen before and made a dramatic difference in the productivity levels of our team. He's the go to "IT Guy", versatile, reliable and honest. Max, would be a true asset for anyone and comes with my heartfelt recommendation.

CPA Thomas Mwandi
Revenue Assurance and Credit Control Manager · Kyosk.app
Resume

Experience: In-Depth Career Highlights

A chronological overview of my career, highlighting key roles and responsibilities.

2023 - PRESENT
System Administrator | Preeminent Technology US
Oversaw the stability, performance, and security of clients’ IT infrastructure, ensuring continuous and secure operations.
Key contributions: Reduced downtime by 30% through proactive system and network monitoring, implemented regular system patching to minimize security vulnerabilities.
2023 - Present
ICT Administrator | Ethical Trade Services Africa (ETSA)
Led initiatives to optimize IT processes and strengthen data security measures.
Key contributions:Enhanced user productivity by 35% with centralized device management, streamlined data backup protocols, and enabled seamless remote access with Azure cloud integration.
2023 - 2024
Microsoft 365 Technical Advisor | Upwork (Microsoft)
Provided expert guidance on Microsoft 365 solutions to clients, enhancing productivity and system efficiency.
Key contributions: Optimized tenant configurations for seamless collaboration improving client satisfaction by 30%
2022 - 2023
Senior IT Officer | Origen Fresh EPZ Limited
Oversaw IT operations and implemented improvements in security and efficiency across departments.
Key contributions: Improved incident response time by 25% with a new support ticketing system, reduced cybersecurity risks by 45% through enhanced endpoint protection and regular staff training.
2020 - 2022
Group IT Officer | Juanco Group of Companies
Supported IT infrastructure management and executed projects to support business continuity.
Key contributions: Reduced system downtime by 20% with proactive maintenance schedules, optimized data storage solutions to improve backup speeds by 30%.
2018 - 2020
IT Support Specialist & Operations | Silentnight Kenya
Managed infrastructure upgrades and introduced new support frameworks to improve operational reliability.
Key contributions:Increased network uptime by 40% through upgraded firewall systems, reduced annual hardware costs by 30% with strategic vendor negotiations and resource optimization.
2017 - 2018
IT Admin | Business Partner Consultants
Provided essential IT support, network maintenance, and end-user assistance to ensure reliable daily operations.
Key contributions: Achieved 90% first-time resolution rate on support tickets, introduced automated software updates that improved system performance by 25%.
2015 - 2018
IT Support Assistant | Silentnight Kenya
Provided remote and on-site support to resolve technical issues, maintaining high productivity across client environments.
Key contributions: Resolved 95% of support tickets within SLA, introduced a streamlined troubleshooting process that cut issue resolution time by 40%.
Resume

Education & Certifications

My academic background and ongoing learning efforts.

2023
Front-End Cloud Developer Program
Azubi Africa
2012 - 2016
Bachelor of Business Information Technology
Strathmore University
2024 - Present
Microsoft Certified
Endpoint Admin and Expert
2023
OPSWAT | Fortinet NSE 1,2, 3 Network Security Associate
2022
Certified AWS Cloud Practitioner | Microsoft Security, Compliance, and Identity | Six Sigma Yellow Belt | Six Sigma White Belt
My Awesome Clients
Get In Touch

Let's Connect

If you're looking to discuss IT infrastructure, cloud solutions, or cybersecurity strategies.